CNC - Chess not Checkers FAQ:
How often do you guys restock sold out items?
Restocks are not part of our business model. Our approach is to acquire discontinued materials or produce a limited quantity of materials to avoid overproduction. Consequently, our inventory is limited, and once an item is sold out, we typically move on to new designs and products utilizing distinct materials. Our brand does not function as a fast fashion company, as this contradicts our values.
My parcel arrived opened/damaged, what do I do?
In the event that the product is undamaged, kindly notify the courier company that delivered the item to you. However, if the product sustains damage due to the courier's negligence, you will need to make a claim for shipping insurance, as all of our items are shipped insured for the value of your purchase. To accomplish this, please contact the courier company that delivered the item to you, capture a picture of the damaged parcel with the tracking number visible, and file a claim with the relevant courier company. The courier company will then initiate a claim for the damaged item. If your requiring more assistance, feel free to email us at firstname.lastname@example.org
Do you guys offer worldwide shipping?
Certainly! We offer various shipping options based on the weight, volume, and ultimate destination of your order. Simply provide your details and address, and you'll receive prompt prompts for selecting your preferred shipping option.
I've been invoiced for duties and taxes on my order, do I have to pay?
You are required to pay duties and taxes on their online orders because these fees are imposed by the government of the country where the goods are being delivered. The amount of duty and tax is typically calculated based on the value of the goods being imported and is intended to protect the country's economy, control the flow of goods, and generate revenue for the government. It is important to note that duties and taxes are separate from shipping costs and are the responsibility of the recipient.
What shipping services do you offer?
We provide a range of shipping services that cater to different needs, from economy to next-day priority. Our courier partners include Sendle, DHL, USPS, Fedex, and UPS. Depending on your location, you may be presented with multiple options, so please select the one that best suits your requirements.
What are the best aftercare methods for your products?
We advise that you refer to the care label instructions on the garments for specific washing guidelines. However, for the majority of our cotton garments, we suggest washing them inside out on a cold setting, hang drying only, and then using a steamer to remove any wrinkles. This will help to prolong the lifespan of our 100% cotton products, minimize shrinkage, and reduce the risk of screen prints cracking.
Do you have additional sizing information?
If you require further sizing details for a particular product, please don't hesitate to send us a message via our Contact Us page. We would be delighted to furnish you with additional measurements.
Do you offer size exchanges?
Certainly, we'll do our best to accommodate size exchanges whenever possible. However, please note that if the item is sold out, we may be unable to fulfil a size exchange request. In such cases, we would be happy to offer you store credit that you can use to select another product, or you can save the credit for a future purchase. Please be aware that items being exchanged must be in their original condition, with tags still attached, and in the correct packaging bag.
How does your partnership work with 1% for the Planet and OneTreePlanted?
We have partnerships with 1% for the Planet as a commitment to sustainability and environmental responsibility. 1% for the Planet is a global organization that encourages businesses to contribute 1% of their annual revenue to environmental causes. By partnering with 1% for the Planet, businesses can demonstrate their dedication to preserving the planet and supporting environmental non-profits. This can also help businesses build a positive reputation among consumers who prioritize sustainable practices and environmental causes. Through their partnership, businesses can support a wide range of initiatives, including conservation efforts, renewable energy development, and environmental education programs.
Our partnership with "One Tree Planted" is aimed at contributing to reforestation efforts worldwide. As a non-profit organization, they focus on planting trees to restore forests and ecosystems, fight climate change, and promote biodiversity. To offset our environmental impact and support their mission, we have committed to planting one tree for each item sold. Trees play a vital role in maintaining a healthy planet by absorbing carbon dioxide, producing oxygen, and providing habitats for wildlife. OneTreePlanted works with local communities, governments, and other non-profits to plant trees in areas where they are needed most, and to create jobs and support sustainable practices.
Can I cancel my order?
If you did not receive an order confirmation email, you can submit a request to cancel your order through our Contact Us page to cancel your order. Please note that we do not accept cancellations due to a change of heart or if you have already received the confirmation email.
Can I edit the order I placed?
Certainly, we can make changes to your order as long as it has not been shipped and we have the inventory available. To request a change in your order, please submit a request through our Contact Us page.
Can't find your answer?
For more information or questions, head over to our Contact Us page and fill in any questions or queries you may have.